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FAQ

All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 6x8 will be 6 feet wide and 8 feet tall/long.

Due to the nature of our products, we can only offer store credit and replacement orders.

NO refunds for returned items.

All returns must be made within 15 days of receiving your merchandise.

Shipping costs cannot be refunded.

If our backdrops have any problem,please contact us within 14 days of receipt of your backdrops,if our

backdrop have no problem,we can not refund because of the special nature of our products.

We use microfiber (fabric) material. It has the following advantages.

1.It is wrinkle resistant and very soft.So it can be reused, washed by machine, and can be lightly ironed.

2.We print it in a special way, so the pattern is realistic, and the stereo sense is strong.

3.We print it in a special way, so the pattern is realistic, and the stereo sense is strong.

Unless otherwise noted all orders ship via DHL,DPD or UPS

Acceptable formats include:

JPEG ;TIF;BMP; GIF;PCX;TGA;EXIF;SVG;ICO;PNG;BMP

Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail

JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.

100% scale (full size output) at 100 dpi

50% scale at 200 dpi or higher

25% scale at 300 dpi or higher

10% scale at 600-1200 dpi

Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp.

Vector files can be submitted in any size, in proportion to your banner's size.

We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as cancellation fee.

Our fabric backdrop is lightweight (medium size is 0.9 lbs) and can easily be hung on a flat surface like a wall using,

1)3M command stripes - Scotch mounting putty

2)Hem tape - Velcro tape - Clear duck tape

3)Pins - Small nails - Tacks

For professional look, you can also purchase a backdrop stand with clamps. 

As tapestries come folded in transit, a mild crease or curl may be present. 

To remove wrinkles or creases, iron the back of the tapestry first. This will remove most of the wrinkles. Steamer is most quick, easy and cheap tool and will make your backdrops look amazing in just minutes. Or you can put it in your dryer on wrinkle release setting.

If you still need to iron the front, place a thin cloth between the fabric and the iron to avoid scorching the fibers. 

Absolutely. Once you review the proof, send us comments or requests for changes.

We will send the revised proof with changes for approval.

complimentary edits are included in the order, and additional edits can be purchased.

No, our company policy requires payment in full before any custom work can begin. You will receive the proof once you complete your purchase.